0113 534 5006

Privacy Policy

This Privacy Policy outlines the practices of IM Web Designs Ltd. and its subsidiaries regarding the collection, use, processing, storage, transfer, and disclosure of personal information. We gather this information across various contexts through the “IM Web Designs Platform”. The handling of personal information is tailored according to the context in which it is collected.

Personal Information Contexts

  • Websites: We collect personal information via our websites, including main domains and subdomains (e.g., community, training, and support sites). Information collected in a specific context, like job applications or product services, adheres to the policies specified for those contexts.
  • Products and Services: We collect personal information through the use of our products and services, including hardware, software, cloud services, professional services, and support services.
  • Social Media: Personal information is collected through your engagement with our social media pages and apps, HTML-formatted email messages linked to this policy, interactions with third-party social media, and public postings with IM Web Designs-related hashtags.
  • Job Applicant Interactions: We collect personal information from job applicants via our job portal, interactions with third-party job postings, or information provided to our recruiters.
  • Market Research: Personal information is gathered from third-party service providers for market research, product research, targeted advertising, and business development purposes.
  • Offline Interactions: Personal information may also be collected or inferred during in-person interactions at events, over the phone orders, or customer service engagements
  • Chat Information: In our chat services, we collect the text and metadata of the conversations to provide support and enhance our service offerings.

Categories of types of personal information and types of information defined

Personal Information” refers to any data that can directly or indirectly identify a specific individual or household. This encompasses commonly known details such as names, postal addresses, telephone numbers, and email addresses, along with less apparent types of information outlined in subsequent categories. Over the past year, we have collected and plan to collect the following types of personal information

Categories of Personal Information:

  • Individual Identifiers: Includes details like names, email addresses, physical addresses, and IP addresses.
  • Inferences: Relates to customer profiles and behavioral predictions.
  • Customer Records: Details about customers, such as company name and job title.
  • Educational Information: Data about educational background.
  • Commercial Information: Includes payment data and purchase history.
  • Electronic Network Information: Data from device and browser usage, including cookie data.
  • Geolocation Data: Precise location data, often collected through social media interactions.
  • Audio, Visual Information: Recordings from calls or videos.
  • Protected Class Information: Attributes like age, gender, and racial characteristics.
  • Professional and Employment-Related Information: Job application details.
  • Sensitive Personal Information Protected under Law: Includes sensitive data like health information and social security numbers.
  • Other Information: Data that does not directly identify you, which can include aggregated or anonymized information.

Sale of personal information

iM Web Designs does not sell Personal Information collected in any Context under this Privacy Policy

Collection, use, and disclosure of personal information

Websites: We systematically collect detailed personal information when users interact with our websites. This data includes identifiers like names and emails, insights derived from user behavior, and technical data such as IP addresses and browsing activities, sourced from direct interactions, customer feedback, and external analytics providers.

Products and Services: In the context of our products and services, we process:

  • Customer Content: Information that customers provide directly, utilized specifically to enhance the functionality and delivery of our services.
  • Functional Data: This includes metadata and operational data generated by the systems providing the services, which informs ongoing development and optimization.
  • Support Information: Information that helps resolve customer issues, such as service logs and troubleshooting data, ensuring efficient maintenance and support.

Social Media: Engagement through social media platforms results in the collection of comprehensive personal data, including social identifiers, engagement metrics, and user preferences. This information is used to tailor content and interactions and is gathered from user interactions, social media platforms, and through the integration of tracking technologies.

Third-Party Interactions: We collaborate with a range of third-party service providers who assist in various operational aspects including:

  • Service Provision: Partners like cloud hosting services, data analysts, and customer relationship management systems.
  • Marketing and Outreach: Entities that help in executing marketing campaigns and analyzing their effectiveness.
  • Customer Support Services: Third parties that manage customer inquiries and transaction processing.

We prioritize the protection of this data and stipulate strict data handling requirements for our third-party partners, ensuring they adhere to our privacy standards. Additionally, personal information obtained through our services is not utilized for advertising purposes; however, anonymized and aggregated data may be used for marketing insights.

Data Sharing: Personal information is shared with third-party service providers to enhance and support our services. These providers include website hosting, data analysis firms, payment processors, and others vital for our operational infrastructure. We ensure these entities comply with our privacy standards and only share the necessary information under strict confidentiality agreements.

Advertisements and Social Media: While we do not use personal information from our products and services for third-party advertising, we engage in promotional activities that may use anonymized data for targeted advertising on social media platforms.

Market Research: In our market research efforts, we gather a variety of personal information such as individual identifiers, behavioral inferences, employment and educational history, geolocation details, as well as audio and visual data. This also includes sensitive and protected class information under law. The sources for these data include direct inputs, third-party agencies, and feedback from customers.

Offline Interactions: Similarly, we collect personal information through offline interactions, which include the same types of data as mentioned above. These are obtained from direct encounters, third-party contributors, and existing customer databases.

Third-Party Advertisements: We do not engage third-party advertising companies to target ads based on the personal information collected from offline sources.

Purpose and Basis for Processing Personal Information

IM Web Designs Ltd. utilizes the personal information collected across various operational contexts for legitimate business objectives, which include enhancing the user experience, ensuring security, improving services, and developing new offerings. Specifically, we use this data to:

  • Optimize and tailor website content and services to better suit client needs.
  • Prevent fraud and protect our IT infrastructure.
  • Conduct data analysis to improve platform efficiency.
  • Carry out audits to ensure compliance and proper functioning of internal processes.
  • Innovate and refine products and services based on user feedback and observed trends.

We manage and fulfill user requests by:

  • Providing updates and necessary administrative communications.
  • Responding to inquiries and processing orders.
  • Managing user accounts and enabling communication features upon request.

Our marketing activities involve:

  • Sending newsletters and promotional materials tailored to user interests.
  • Engaging users through surveys and social media functionalities to enhance interaction and understanding of customer needs.

We analyze personal data to create personalized services and content, aiming to deliver relevant and engaging user experiences. This includes analyzing user preferences and behaviors to align our offerings closely with user expectations.

Additionally, we may anonymize or aggregate personal information to ensure it no longer identifies an individual, using this data for broader analytical and developmental purposes.

Sensitive personal information is handled with extra care, used specifically for providing requested services, ensuring system security, and managing our business operations effectively, all within legal and regulatory frameworks.

Categories of Third Parties with Whom We Share Personal Information

IM Web Designs Ltd. may share personal information collected through our operations with various third parties, under the governance of our privacy policies. This includes:

  • Subsidiaries: Information may be shared within our corporate family for the purposes described in this privacy policy.
  • Service Providers: We collaborate with external companies that provide services such as website hosting, data analysis, payment processing, order fulfillment, IT and infrastructure support, customer service, email delivery, and auditing.
  • Channel Partners and Resellers: Personal information might be shared with channel partners or resellers, who may use this information to offer you products or services that could be of interest.
  • Community Interactions: Be aware that any personal information disclosed in our community forums, blogs, or chat rooms can be accessed and used by other users, and may lead to unsolicited messages.
  • Behavioral Advertising: We detail the types of personal information collected and shared for behavioral advertising purposes over the past 12 months in a specific chart.

This structure ensures transparency with whom and how your information is shared and highlights our commitment to maintaining your privacy across different interactions and services.

Your Choices and Access Rights

You have the right to access, modify, or delete your personal information directly through the platforms where it was collected. For instance, data gathered via our products and services can be edited or deleted through their specific functionalities, and job application data through our application portals. If you face issues accessing or modifying your data, or if you wish to restrict processing or port your data elsewhere, you can contact us directly. We will comply with legal standards to address your requests efficiently.

Ensure your request specifies the exact changes you seek or the limitations you wish to impose on the use of your data. We may need to verify your identity before making changes and maintain certain information for transaction completion or recordkeeping purposes. Certain requests may also be subject to legal exceptions.

California Residents

Under the California Consumer Privacy Act (CCPA), residents of California have specific rights regarding their personal information. These rights include:

  • Request to Know: You can ask for details about the personal information we’ve collected, including the sources, the purposes for processing, and third parties with whom we’ve shared the information.
  • Request to Delete: You can request the deletion of your personal information.
  • Request to Correct: You can ask us to correct inaccuracies in your personal information.
  • Request to Opt-Out: You can opt out of the sharing of your personal information for cross-context behavioral advertising.

To exercise these rights, contact us via the provided email or phone number. We will verify your identity before processing your request to ensure the security of your data. For requests made via authorized agents, verification will include ensuring the agent is authorized to act on your behalf.

We commit to not selling personal information, including sensitive personal information, especially that of minors under 16, as defined by the CCPA. We also ensure protection against unlawful discrimination for exercising your CCPA rights

Third-Party Advertising

We partner with third-party advertisers to display advertisements that may be of interest to you, based on your browsing habits and online activities, including on social media platforms. These companies use cookies and similar technologies, like pixel tags, to collect information about your usage across different websites and devices, enabling them to deliver targeted ads. This process may also include ads provided directly by third-party social media platforms, whose privacy and advertising policies we suggest reviewing.

For more information on how to opt-out of targeted advertising on desktop and mobile devices, you can visit websites such as optout.aboutads.info and optout.networkadvertising.org

Other uses and disclosures

We use and disclose personal information when necessary, particularly when we are obliged by law or have a legitimate business interest. This includes:

  • Complying with Legal Requirements: We may be required to share information with government entities or in response to legal processes in jurisdictions both within and outside your country of residence.
  • Law Enforcement Cooperation: We cooperate with law enforcement requests for data that assist in investigations or legal proceedings.
  • Business Transactions: In cases of mergers, acquisitions, or sales, personal information may be part of the transferred assets.
  • Protecting Rights and Safety: We use personal information to enforce our terms, protect our operations, secure our systems, and safeguard the rights and safety of our subsidiaries and stakeholders.

Collection and Use of Other Information

  • Data Collection through Technology: We gather data through technologies like cookies and web beacons to enhance user experience and improve our platform’s functionality. This data includes IP addresses, browser types, domain names, and other usage data like the number of visits and pages viewed.
  • Partnerships with Technology Providers: We partner with companies such as Adobe and Google Analytics to analyze usage patterns and improve content delivery. These partnerships help us refine our strategies and better align our services with user expectations.
  • Cookie Management: Users can control the use of cookies at the browser level. While most browsers automatically accept cookies, settings can be adjusted to decline them, which may impact the seamless functionality of our services.
  • Respecting User Privacy: We respect user preferences regarding data tracking and do not process browser do-not-track signals. Our privacy practices are designed to provide users with options regarding the management and protection of their personal information.

By engaging in these practices, we ensure compliance with regulatory standards and enhance the security and effectiveness of our services.

Uses and Disclosures of Other Information

At IM Web Designs Ltd., we may use and disclose non-personal information for various purposes, unless restricted by law. When combined with personal information, this non-personal information is treated with the same care as personal data.

Retention Period

We retain your personal information only as long as necessary for the purposes it was collected and in compliance with applicable laws. Factors influencing the retention period include the duration of our ongoing relationship, legal obligations, and the advisability of retention based on legal positions.

Security

We implement suitable technical and organizational measures to protect personal information. Despite our efforts, no security system is infallible. If you suspect a security breach, please contact us immediately at [email protected] or 0044 0113 534 5006.

Third-Party Websites

Our platform, imwebdesigns.com, may contain links to other sites. We are not responsible for the privacy practices of these external sites.

Cross-Border Transfers

Your personal information may be transferred and processed in any country where we operate. For users in the EEA, we ensure appropriate protections are in place for international transfers.

Sensitive Information

We avoid collecting sensitive personal information unless specifically required. Always consider the sensitivity of the information you share with us.

Updates to This Privacy Policy

Our privacy policy may evolve over time. Please regularly check our website for the latest updates.

Contact Information

For any inquiries regarding our privacy practices, please reach out to us at [email protected] or via our contact number. If you’re in the EEA and have concerns, you may also contact your local data protection authority.

IM Web Designs Ltd.
Contact Number: +44 0113 534 5006
Email: [email protected]

De-identified Information

We maintain de-identified data for analytical purposes without attempting to re-identify it.

Questions and Comments

For questions or comments about our privacy practices, please contact us at the provided email or phone. We welcome your feedback and are committed to protecting your privacy rights